Software Tester / IT Admin

Introduction

Our client in uMhlanga is looking for an enthusiastic, dynamic individual to join their IT team as Helpdesk and Software Tester.

This position will best suit applicants who –

  • are analytical & Methodical, excellent verbal and written communication skills (English) excellent telephone manner.
  • Must be even tempered and patient, able to deal with users internally and externally.
  • Customer focused.

Duties & Responsibilities

Tasks and responsibilities:

Helpdesk:

  • On-going monitoring the Helpdesk emails and timeous responses to emails
  • Assist users that call the helpdesk or come to see you
  • Liaise with external help desks and log services request on external systems
  • Log, assign and update Helpdesk calls and logs
  • Resolve queries, advising users of log numbers and ensuring that they are kept up to date daily (Dinamix, LMS, NAVIS, Order to CASH, Sage Evolution) but not limited too
  • Import supplier EDI’s into Dinamix
  • Create, update and maintain documentation of functions for Dinamix
  • Remotely assist user using remote software i.e. VNC/ Remote Desktop / TeamViewer

User Maintenance:

  • Create, de-activate and maintain users’ access in various application both internal and external
  • Assist users with MS Office queries
  • Provide system training for new and existing users including compilation of training documents/material

Desired Experience & Qualification

Qualifications and experience required:

  • Matric with relevant IT degree qualification
  • ISTQB/ISEB foundation or equivalent certificate in software testing an advantage
  • Able to write MS SQL queries would be advantageous

IT Support Skills:

  • Must be able to work under pressure and meet deadlines
  • Must be able to solve problems in a logical manner (excellent problem-solving skills)
  • Minimum of two years IT helpdesk experience
  • Basic PC hardware and networking knowledge
  • Basic network administrator knowledge would be advantageous
  • Excellent working knowledge of Microsoft Office suite
  • Knowledge of general accounting practises
  • Previous working experience in the shipping industry will be an advantage
  • Must be able to manage printer consumables

Interested?

Please send your detailed CV to Adrian

Candidates with the experience or relevant job titles of; Testing Analyst, IT Support, IT Administrator, Helpdesk Administrator, Tester, Software Test, Software Test Analyst, QA Engineer,  Software Development Tester may be considered for this role.