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IT Service Desk Engineer

  • Location:Gauteng, KZN
L1 / L2 SERVICE DESK ENGINEER - JHB
 
Our Client is looking for a strong Second Line IT Support Engineer
 
Experience
    • You will be essential to providing support to our key clients in an IT support desk environment.
    • Our Client values the importance of our IT Support Engineers, who are crucial to delivering a world class customer service.
    • To thrive in a fast-paced environment, troubleshooting challenging queries and experience of IT managed services will be instrumental to your success.
    • You will take problem ownership with clear, concise, customer communication whilst managing expectations. Our customer service drives our success, so a customer focused approach is essential.
 
For this you will have:
    • 18 months or more commercial experience supporting SME's.
    • Strong customer service skills.
    • Familiar with working to SLA's & KPI's to meet customer requirements.
    • A+ / N+/ /MCSE/MCITP/MCSA qualification
 
Technical Skillset
    • Windows Server Technologies
    • Active Directory
    • DNS
    • Network Infrastructure Backup software: Office 365 & VMware
 
Benefits
    • An industry matching salary.
    • Group-Life scheme.
    • Subsidized Discovery Medical Aid.
    • A tailored professional and personal development plan. Receive training relevant to your position.
 
Our focus areas in the IT industry are as follows:
    • Cloud Services
    • Voice Solutions
    • Pro-Active Management
    • Internet and Security Services
    • Traditional IT Procurement and Support