Senior and Intermediate In-Bound Travel Consultants
Our client, a premier travel company specializing in bespoke experiences across Africa are looking for Senior and Intermediate Travel Consultants. Must have In-Bound experience into Africa and South Africa
!!!!!!! HYBRID WORK OPPORTUNITY !!!!!
BASED IN HIGHWAY AREA / KLOOF
Dedicated to offering personalized service and exceptional travel experiences, ensuring clients have a seamless and memorable adventures
Package will be market related in line with experience.
- We are looking for individuals with a good knowledge of Africa and the Islands, also excellent SA inbound country wide experience.
- Having put together packages and with great knowledge of the different properties that I client markets
- These individuals will have travelled extensively on educationals in Africa and the Islands.
- Most important is that the client operates only 5 star tours.
Role Summary:
As an Inbound Travel Consultant, you will be the first point of contact for prospective clients. You will manage the entire travel booking process, from initial inquiry through to post-travel feedback. Your expertise in Southern Africa destinations and your ability to create tailored itineraries will be crucial in delivering exceptional service.
Key Responsibilities:
- Handle inbound inquiries via phone, email, and chat, providing prompt and professional responses.
- Conduct detailed consultations to understand clients’ travel preferences, needs, and budget.
- Design customized itineraries, including accommodation, activities, and transportation.
- Coordinate all aspects of the booking process, including flights, transfers, accommodations, and excursions.
- Provide pre-departure information, support during travel, and follow up post-trip to ensure client satisfaction.
- Maintain up-to-date knowledge of destinations, lodges, and activities to provide accurate and inspiring recommendations.
- Drive sales by identifying opportunities to upsell and cross-sell additional services and experiences.
- Work closely with the team to ensure smooth execution of itineraries and handle any issues that arise.
- Tourplan experience an advantage.
- Candidate must have good attention to detail and be a team player.
Minimum Requirements:
Education and Experience:
- 3-5 years’ experience Inbound FIT Reservations experience is non-negotiable.
- Tourism qualification or similar will be advantageous.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and partners. Strong organizational skills and attention to detail.
Passion for delivering exceptional customer service and creating memorable travel experiences.
- Someone with relationships with international agents (inbound) is very critical.
Please note that only shortlisted candidates will be contacted.
