Sales Business Development Coordinator
Our client, an international shipping and container transportation company, is seeking a Sales Business Development Coordinator based in Durban.
MUST HAVE SHIPPING INDUSTRY KNOWLEDGE
Salary: R 25000 – 30000 CTC
- Responsible to serve smaller- and mid-sized customers through digital & voice channels (Core Accounts)
- Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business
- Handle incoming Sales related requests received by Core customers
- Guide customers and help navigate our online solutions
- React to ad-hoc initiatives (e.g. fill a certain vessel / upsell specific product)
Key Functions and Accountabilities:
- Proactively reach out to core customers via phone/mail based on direction set by Area strategy
- Anwer incoming Sales related telephone calls (via Contact Centre)
- Handle Sales related customer request (via Salesforce Case Management)
- Work on leads & opportunities of local Core Customers in Salesforce
- Prepare, conduct and follow-up calls
- Promote usage of self-service tools & digital products to our customers
- Handle quotation requests from Core Customers
- Handle customer requests in a standardized way according to terms & conditions
- Support with back-office activities like disputes of Core Customers, unrated shipments
- Document outcome in Salesforce in a transparent way
- Gather and share market information collected during customer interaction
- Where not supported by digital solution – handle quotations that originated from a customer call with standard terms & conditions
