Residence Manager- CPT

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Residence Manager- CPT


Residence Manager- Cape Town
 
Our client within the Property industry is looking for a dynamic Residence Manager to be based onsite at their premises in Cape Town
 
KEY PERFORMANCE AREAS & RESPONSIBILITIES
 
Building & Operations Management
 
  • Oversee total day-to-day residence operations, maintenance management, BMS systems, and health & safety (OHS) compliance.
  • Manage property repairs, refurbishments, revamps, and routine preventative/reactive maintenance.
  • Conduct regular property inspections, building walkabouts, room handovers, and maintenance audits.
  • Maintain property asset registers and monitor utility meter reading schedules.
  • Supervise site staff, including Assistant Residence Managers, handymen, and external service contractors.
  • Manage document storage facilities ensuring secure retention of student files and site records.
 
Student Life & Administration
  • Assist with student application, intake, check-in, key handover, and vacate processes.
  • Enforce house rules, evaluate incidents of student misconduct, and implement appropriate corrective actions.
  • Establish standard procedures for emergency response, student crises, and student welfare support.
  • Facilitate student life programs, events, mentoring, and continuous engagement.
  • Maintain accurate student schedules, occupancy records, and vacancy tracking schedules.
 
Financial Management
 
  • Assist the Property Manager with income and expenditure operational budget management.
  • Manage access control permissions based on credit control recommendations.
  • Prepare and submit monthly client management report packs, financial variance notes, foot traffic statistics, and operational summaries timeously.
  • Assist with internal and external operational and financial audit
 
  • Contractor & Public Relations  
  • Maintain professional relations with external vendors, contractors, and suppliers.
  • Develop strong working relationships with university support departments and external stakeholders.
  • Assist marketing and PR teams with site tours, open days, and student recruitment efforts.
 
KEY COMPETENCIES & SKILLS
  • Leadership & Management
 
  • Exceptional leadership, team management, and delegation skills.
  • Strong crisis management, conflict resolution, and problem-solving capabilities.
  • Ability to mentor young adults and respond empathetically to student needs.
 
  • Operational & Business Acumen
  • Good understanding of property management, lease agreements, facilities maintenance, and building equipment.
  • Strong administrative, reporting, and budget control capabilities.
  • Technologically proficient with facility and property management software.
 
Minimum Requirements
  • Grade 12 / Matric (Essential)
  • Tertiary qualification in Property Management, Facilities Management, or Hospitality (Preferred)
  • Experience
  • Minimum 6 years’ overall related work experience, including at least 2 years in a supervisory/management role.
  • Direct experience in Student Accommodation management is essential.
  • Proficiency in MS Office and property management software packages.
 
SPECIAL CONDITIONS & REQUIREMENTS
 
  • On-Site Residence Requirement: As an essential job requirement, the Residence Manager is required to reside in designated on-site accommodation provided by the employer to handle after-hours operational emergencies and student welfare needs.
  • Working Hours: The role requires flexibility outside standard office hours (08:00 to 17:00), including weekends and evenings when urgent student or operational situations arise.
Accommodation Terms: Rent-free, partially furnished accommodation (including utilities and Wi-Fi subject to fair usage) is provided solely for the employee and immediate family, tied directly to the employment contract.
 
Apply online- Please not only shortlisted candidates will be contacted