Mid level IT Technician – Field Tech

I.T. Support technician – Remote Support & Field Technician (Durban)

 

• Mid Level IT support tech with 5yrs + experience

• You will be required to take on calls logged by clients, troubleshoot/resolve issues quickly and effectively, while constantly keeping the client and management updated on progress.

• You will be required to communicate professionally with both client and management, remote and onsite support, be well mannered and friendly even when dealing with a stressful situation.

• You will be required to share knowledge and advise within the team

• The most important part of this role is the service provided to the client and the communication with the client and management.

• You will also be required to work “out of normal hours” from time to time, if required by the client or management.

• You will be encouraged to think out the box and enhance productivity for clients and the business.

  

Requirements:

• Experience working on IT Ticketing Systems

• Excellent time management skills and strong problem-solving abilities

• Own Vehicle is essential

• Good Windows desktops operating system knowledge and experience (Windows 10-11).

• Knowledge and experience with networking / connectivity hardware / infrastructure  – Managed Switches, Fibre, VPN, Wireless, Ubiquiti, Ruijie beneficial

• Security and Firewall experience required  – Sophos FW experience beneficial

• Microsoft 365 – Strong knowledge and experience – M365 Admin, Email Services, OneDrive, SharePoint

• Experience with Microsoft Office applications.

• Knowledge of PBX solutions would be beneficial – 3CX Phone System

• Beneficial – Windows Server / Server hardware & operating system knowledge and experience (Windows Server 2016 +), Active Directory.

• Excellent customer interaction and communication skills

• Ability to work independently as well as in a team