IT Systems Administrator

IT Systems Administrator

IT
KZN

Systems Administrator
 
    • Responsible for the timely and effective response to technical queries
    • Provide basic training on these systems when required.
    • Build reports and dashboards.
    • Identifies interim and long-term solutions and provides regular updates
 
Requirements:
    • Salesforce Certified Administrator and/or Salesforce Certified Advanced Administrator (advantageous)
    • At least 3 years Salesforce experience or any CRM tool experience
    • Marketing App experience (Pardot) an advantage
    • ATS Tool Experience an advantage
    • Cloudcall or any Phone system Experience
    • Advanced Ms Office, especially Excel
    • Advanced Reporting tools and dashboards
 
Responsibilities
End User Support
    • User and license management.
    • Create new user profiles/logons.
    • Trouble shooting, analysing and resolving tickets raised.
    • Creation of training materials and training of users.
    • Monitor user adoption and user access levels.
    • Resolve technical problems timeously.
    • Understand limitations and when to escalate technical problems when unable to resolve.
    • General user support on CRM system.
Reporting
    • Identify and gather requirements from users and stakeholders.
    • Create reports and dashboards using CRM or any other tools used by the organization.
    • Set up of standard reports and adhoc as required.
    • Record keeping and documentation management.
    • Documenting all error reports and all changes to field history tables.
    • Database maintenance reports and dashboards.
 
Process Improvement and Efficiency
    • Ensure all training processes are clearly defined and managed
    • Review processes/reports and create new processes/reports on a continuous basis and provide feedback and recommend improvements.
    • Drive and define specific process improvements in performance levels through innovation and best practices