IT Systems Administrator – Durban

IT Systems Administrator – Durban

IT
KZN

 
The IT Systems Administrator will:
    • Ensure the efficiency of IT technical desktop support function i.e. end-user workstation systems and hardware, IT hardware for production systems, printers etc.
    • Manage the IT HelpDesk/ Callcentre for Service Delivery to internal sytems end-users by;
    • Monitor and timely allocate IT Support Calls accordingly
    • Provide 1st line IT Technical support for all IT Support Calls
    • Ensure timely escalation of all IT support calls to 2nd line support i.e. the Systems and Network Engineers.  
    • Ensure that all workstations comply with Cybersecurity Endpoint Solutions and up to date with security patches.
 
Key Responsibilities
    • Manage Desktop IT Service Management  
    • Assist in the initiation and follow-up on Management of Change (MoC) until approval.
    • Enforcement and support of Information security standards and procedures.
    • AD user Account Management
    • LAN, VOIP and 3G support
    • Cybersecurity Endpoint Systems Management
    • IT Asset Management
    • IT Facilities Management, ensuring physical security and 5S compliance
    • IT Licenses Management  
    • Cybersecurity Endpoint Solutions  
 
Essential Requirements
  • Diploma/Degree in Computer Science/ Information Systems/ Engineering
  • A+ certification & N+ Certification with extensive desktop support experience
  • Diploma/ Higher Certificate in PC & Server Engineering