IT Services Manager – Umhlanga

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IT Services Manager – Umhlanga

IT
KZN

 
Our client in Umhlanga is seeking an IT Services Manager to serve as a trusted technology advisor to MSP customers.
This is a customer facing, strategic role focused on technology, strategy and planning and will support leadership by ensuring priorities, risks, and technology decisions in business terms are clearly defined and understood by the customer.
This role is designed to grow over time, typically starting with smaller or mid-sized customer environments and expand responsibilities as trust and experience are established.
 
This is not a help desk role and not a sales position, you are the trusted technology adviser to assist the customer in making decisions that align IT to strategic business needs and growth.
 
Key Responsibilities
    • Serve as a strategic technology advisor to the customer
    • Develop and maintain practical technology roadmaps aligned to client goals
    • Conduct regular Technology Business Reviews with business owners and leaders
    • Translate technical topics into clear business impacts and priorities
    • Help the customer understand technology risks, lifecycle concerns, and trade-offs
    • Assist with IT budgeting, forecasting, and prioritization
    • Own the strategic client relationship and business-level communications
    • Coordinate with service desk, project teams, and CSM’s to ensure follow-through
    • Maintain clear documentation of plans, decisions, and review outcomes
 
Required Experience
    • 5+ years in an IT Manager, or MSP consulting roles
    • Experience working in a Managed Services (MSP) environment
    • Strong communication skills with non-technical stakeholders
    • Comfortable building relationships with business owners and leadership teams
    • Technology planning and roadmap development
    • Understanding of IT Policies and Governance e.g. POPIA, COBIT
    • Executive communication and presentation
    • Budget awareness and business-case thinking
    • Risk awareness and prioritization
    • Data Analytics and Reporting  
    • Microsoft 365 and cloud platforms
    • Cybersecurity platforms and concepts
    • Common MSP service models and tooling
    • Security concepts at a practical, business level
    • Infrastructure and application lifecycle basics
    • Business intelligence concepts and Data Analytics
    • Onsite (customer, and office based) , full-time role
 
What Success Looks Like
    • Customers feel informed, supported, and confident in technology decisions
    • Roadmaps are understood and adopted
    • Strong, trust-based customer relationships develop over time
    • Leadership sees clear value in strategic customer engagement
    • Expanded responsibility as experience and trust grow