Installation Technician – Eastern Cape

Installation Technician – Eastern Cape
 
Responsibilities
  • Working closely with the operations team and in particular the support administrators,
  • Communicate customer Concerns / Issues / Queries raised during the survey back to the relevant operational teams, ensuring that customers’ requirements are always relayed accurately.
  • Design bespoke telecoms solutions for customers
  • Implement solutions from planning to configuration to deployment
  • Customer installations
  • Deal with customers regarding installations, maintenance, faults
  • Provide support for faults and customer troubleshooting (possibly after hours)
  • Travel to customers within South Africa to carry out installs and maintenance
  • Weekend projects
  •  
  • Full responsibility for carrying out extensive technical surveys at clients’ sites in accordance with internal procedures
  • Ability to think analytically and troubleshoot efficiently
  • Demonstrate excellent technical understanding of a wide range of data and voice technologies
  • Knowledge of TCP/IP and OSI model, IPv4, NAT, DHCP, VLAN and related technology
  • Knowledge of Asterisk IP-PBX systems and GUI front ends like Free PBX
  • Experience with Mikrotik routers and networking devices, and a generally strong grasp of routing and switching
  • VPN setup and support, specifically PPTP, and L2TP VPN technologies
  • Understanding of service provisioning process
  • Ability to effectively analyze and troubleshoot last-mile connectivity, such as ADSL, LTE, Fibre, FTTH, Diginet
  
Skills Required
  • Implementation of VoIP systems
  • Understanding IP Addressing, subnetting
  • Office Suite
  • Switching, VLANs, VLAN Trunking (advantageous)
  • Crimping RJ45 and RJ11
  • Cabling and racking Hardware Experience
  • LCRs
  • Media Gateways
  • Managed Switches (Optional)
  • Mikrotik (Optional)
  • Servers and PCs
  • IP phones, Softphones
  • IP PABXs
  • SIP (comprehensive knowledge) (advantageous)
  • PPPoE and ADSL, SDSL
  • Leased Lines: PPP, HDLC
  • ISDN PRI and BRI(Optional), Analogue
  • 802.11q, 802.11 a/b/g/n, 802.11af
  • Optical Fibre based WANs/LANs
  • VPN, LT2P, PPTP, SSH
  • NAT (Optional)
  • DHCP, DNS, ARP
  • Vibe