Implementation Consultant – Durban

Implementation Consultant – Durban

IT
KZN
Implementation Consultant – Durban
 
Project Management & Administration:
    • Project manage the implementation of the client Products and Systems
    • Create & maintain project file (quote, contract, debit order authorisation, statement of work, project plan, minutes, processes, communiqué)
    • Create and Manage project plan (Microsoft Project)
    • Manage deliverables as per project plan dates
    • Manage the client project resources: Trainers and report writers
 
Business Analysis & Data Gathering:
    • Conduct data gathering phase of project:
    • Set up required business analysis interviews / workshops
    • Conduct business analysis interviews / workshops
    • Gather required data for configuration
    • Obtain all examples of client’s existing reports that are required
    • Document / map business processes
    • Document business rules and client requests
 
Design, Build & Test:
Build and configure the client products as per Data Gathering phase and client requests:
    • Configure database & Install files
    • Import data
    • Test
    • Setup internal “Post Configuration Workshop” & conduct walkthrough to get approval/internal sign off on setup
    • Setup & Conduct “Client Walkthrough”: Setup, prepare & conduct client walkthrough & obtain client sign-off
    • Complete “Post Client Walkthrough” modifications
 
Installation:
Conduct the installation of the application onsite:
    • Install Required Server Applications: Install SQL etc.
    • Execute user installations
 
 Client Support:
    • Post implementation follow-up: ensuring all systems are being used correctly
    • Manage client queries
    • Resolve client issues timeously
    • Resolve client issues accurately
    • Client visits  
    • Telephonic support and Assisting with client upgrades where necessary