We are looking for a Systems Manager with experience maintaining business systems, particularly WMS / ERP / e-commerce systems.
As part of this role, you will need to support our busy operations, ensuring good upkeep and maintenance of business systems critical to the operations of the business.
You will need excellent knowledge of the supply chain process at a typical distribution business from purchase orders, receiving, goods in, replenishment, sales orders, picking, packing, despatch, invoicing, credits and returns.
Work with super-users, supervisors, team leaders and operatives to implement, support & maintain Business IT systems in the UK, Spain, South Africa, USA, and Hong Kong. This will involve assistance in our ERP rollout project.
Assist with configuration and configuration changes.
Analyse various business needs, help define detailed requirements and suggest potential systematic solutions and improvements.
Work with process owners and subject matter experts in defining systemic solutions for various operational processes.
Provide training and technical support for business systems and its related equipment.
Assist with new releases, configuration, and testing efforts.
Contingency planning due to potential system failure(s)
In this role, you will also provide support with the daily/weekly workflow on business systems e.g. data integrity analysis, stock adjustments, organising warehouse tasks via the system, undertaking audits making sure that ERP and WMS stock levels balance.
Strong commercial acumen and IT operational leadership skills with strategic management and project experience
Experience managing change, strategic partners, internal controls, budgets, KPI metrics, SLAs, IT Support, Helpdesk, ERP implementation and team management
Specialities such as eCommerce (e.g., Magento), ERP (Microsoft Dynamics GP), Project Management (Prince2), EDI, SharePoint, BI, B2B, Adobe Scene7, WMS.