Canteen Manager
The Catering Manager is responsible for the effective management and operation of the 24/7 canteen. This role combines front-of-house supervision, kitchen oversight, procurement, stock control, and administrative duties to ensure the delivery of safe, high-quality, cost-effective Food & Beverage services while maintaining excellent customer service standards and facilitating growth and profitability of the operation.
Location: Westville
Salary: DOE
This role is available immediately
Full Catering Operations Management
- Oversee daily canteen operations, ensuring smooth service across all shifts.
- Monitor opening and closing of the canteen sites as required; ensure readiness for service at all times.
- Ensure canteen is clean, hygienic, safe, and compliant with food health and safety regulations.
- Create, implement and monitor standard operating procedures (SOPs) for preparation, storage, service, and customer interaction.
- Report all facility and maintenance requirement to the Operations Manager
Staff Management & Training
- Recruit, induct, and manage canteen staff (chefs, servers, cashiers, cleaners).
- Prepare shift rosters and manage attendance.
- Lead daily briefings and regular staff meetings.
- Provide training in food safety, upselling, customer service, and use of POS systems.
- Manage performance reviews, address poor performance, and apply disciplinary procedures where necessary.
- Foster a positive, motivated, and service-driven team culture.
Food Production & Menu Oversight
- Create, cost, design, implement, and adjust menus to meet client specifications.
- Ensure recipes are costed, standardized, and consistently delivered to meet the budgeted margins.
- Monitor food quality, portion control, and presentation.
- Stay updated on food trends and nutrition for menu innovation.
Procurement & Stock Control
- Order food, beverages, cleaning supplies, and consumables based on par levels.
- Source and negotiate with suppliers for best quality and pricing.
- Oversee deliveries, check quality/quantity, and manage returns or credits.
- Ensure FIFO (First In, First Out) stock rotation and correct storage procedures.
- Conduct weekly & monthly stock counts; investigate variances.
- Income statement compilation and reporting
- Maintain accurate records of requisitions, issues, GRVs, and transfers.
Financial & POS Management
- Ensure POS system is operational at all times.
- Set up and update menu items, recipes, pricing, and product codes in POS.
- Monitor cash-ups and daily sales reconciliations; ensure banking procedures are followed.
- Track sales performance, wastage, and cost of sales.
- Support monitoring of online ordering or digital sales channels.
Health, Safety & Compliance
- Ensure compliance with all health and safety, HACCP, and OHS regulations.
- Maintain hygiene schedules, cleaning checklists, and incident logs.
- Conduct and document safety inspections, fire drills, and equipment checks.
- Train staff on food safety, fire safety, and emergency procedures.
Customer Service & Experience
- Maintain high levels of customer satisfaction and resolve complaints promptly.
- Build relationships with customers to encourage regular use of the canteen.
- Regularly collect feedback and implement service improvements.
- Promote a welcoming and efficient service culture.
Reporting & Administration
- Prepare weekly/monthly reports on sales, stock, wastage, and staff performance.
- Provide feedback to operations management on canteen operations, challenges, and improvements.
- Ensure compliance with financial documentation, invoices, and procurement policies.
- Support sustainability initiatives (eco-friendly products, waste reduction, recycling).
Should you meet the requirements of this role, please would you submit your cv to hannah@proappoint.co.za
