Cabling Administrator

Cabling Administrator

IT
KZN
 Cabling Administrator – Durban
 
The role of a Cabling administrator will be to provide administration, support and coordination to the networking cabling team in alignment with company contracts.
 
Ideal Candidate:
    • Good Interpersonal and Communication skills
    • Good self-discipline and control
    • Time management
    • Fluent English speaking and writing skills
    • Logical problem-solving skills
    • A confident individual who is able to demonstrate strong communication and customer service skills and will have the ability to build relationships quickly 
    • Proactive and a flexible team player who enjoys working in a fast paced environment and will take a methodical approach to tasks
 
Responsibilities
 
    • Co-ordination of  data cabling/fibre/voice incidents & requests for internal/external/3rd party.
    • Daily Incident Management (Updating, follow up and escalation of tickets to all stakeholders)
    • Understanding of  incident prioritization and business impact (SLA and turnaround times)
    • To manage and co ordinate data cabling/fibre/voice  project related activities and tasks
    • To perform ad hoc activities for other service lines as required.
    • Management of stock control and assets
    • To ensure preventative maintenance is conducted.
    • Working technical knowledge of current protocols, operating systems, and standards.
    • Able to read and understand technical manuals, procedural documentation and OEM guides.
    • To maintain and improve customer satisfaction through first time incident resolution and quality service delivery
    • Ability to resolve complaints and concerns with all customers
    • Attention to detail and accuracy
 
Education and Experience required:
 
    • Grade 12 (NQF level 4)
    • National Information Technology Diploma or equivalent
    • Good working knowledge of Microsoft office – Word, EXCEL & Outlook
    • Basic Project Management experience
    • Krone /Molex – Advantage
    • Health & Safety Training Attended
    • English Proficiency
    • Administration Data Cabling experience – minimum of 2 years
    • IT technical knowledge
    • Driver’s License Preferable
 
 Special Conditions
 
    • No criminal record or pending criminal cases
    • No drugalcohol abuse
    • Candidate will need to undergo a compulsory medical and security checks