Mid-Level Infrastructure Engineer – Cape Town

Mid-Level Infrastructure Engineer – Cape Town

IT
Western Cape

Our client in Cape Town is looking for a dynamic, experienced, and committed Infrastructure Support Engineer to perform a key role in the maintenance, growth, and support of their cloud infrastructure client services.
 
This position is hybrid but candidates must live in the Cape Town area to get to the office as and when needed.
 
 
Responsibilities
  • Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors.
• Daily collaboration with Support Team (T1s) to assist with ticket resolution and guide escalations and responses/updates
• Review or reported issue, replication, assisting T1s and advising troubleshooting
• Thorough understanding of Support Standard Operating Procedures and adherence to these
• Logical and thorough troubleshooting to identify root causes
• Manage response times according to SLAs
• Maintain deep knowledge of our solutions to act as escalation expert for Support
• Infrastructure Maintenance including system performance monitoring, system backups, and proactive Problem management
• Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes
• Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers.
• Infrastructure Change Control, including planning, submission, and execution of all changes agreed to as per published Change Control Processes
• Infrastructure Administration including creation and maintenance of documentation as and when required including but not limited to Architecture
 
 
Experience and Skills Advantageous  
    • VOIP / SIP  
    • Nagios and Monitoring  
    • Dell SAN/Server Administration  
    • Knowledge of Contact Centre Technologies eg. IP PBX, Genesys, Asterisk  
    • Asterix  
    • Nginx
 
Experience and Skills required  
    • IT Helpdesk/Service Desk Support and Customer Interaction  
    • Technical Problem Solving
    • Linux (Ubuntu)  
    • VMware vSphere / ESXi  
    • Networking / Diagnostic / Wireshark  
    • Firewall / Security Experience  
    • Backup and Recovery  
    • Internet Information Services (IIS)  
    • Disaster Recovery/Risk Management
 
Qualifications Required  
    • National Diploma in Information Technology or equivalent Degree/Diploma  
    • Linux Certification (Linux Certified Professional or similar)
  
Qualifications Advantageous  
    • Microsoft Server Certification (2012 R2, 2016 and 2019 Administrator)  
    • Security+ Certification  
    • Microsoft SQL Certification
 
 
Shortlisted candidates will be contacted.