Branch Manager – JHB
General Management ~ Operations ~ Production and Manufacturing
Gauteng
Branch Manager – JHB
The Branch manager’s job is to encourage and preserve a pleasant workplace environment, and to make sure the sales teams and installation teams are always running to its maximum potential. They will be tasked with maintaining branch efficiency, communication, as well as safety.
Overview:
- With support from the Retail Financial Manager, ensure general management of the branch by ensuring the necessary administration procedures are in place.
- Act as primary liaison between the branch, staff, and office management, providing information, answering questions, and responding to requests.
- Oversee and achieve organizational goals while maintaining an efficient, productive, and positively cultured office and employee experience.
- Oversee daily scheduling of installers and sales consultants to ensure efficiencies.
- Actively service sales opportunities to achieve your individual sales targets.
- Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms etc as required.
- Maintain client databases; track accounts; oversee the invoice workflow and assist in copying and distributing production orders/notices and other internal documents as requested.
- Manage the sales and installations coordinators and ensure their functions are performed according to company policies.
- Provide monthly sales and installation reports.
- Communicate overtime and leave requirements of employees to payroll.
Sales Management
- Developing and submitting annual budgets, as well as quarterly forecasts to the Retail Executive for approval;
- Monitoring and reporting on monthly progress of actual sales per channel, to budget and forecast for the branch;
- Creation of a sales strategy for the branch, broken down into channels to market and product ranges including all Group products;
- Perform constant competitor analysis to determine market trends, pricing and service offered by competitors, as well as new competitors entering, and those exiting the market in the region;
- Participate in the implementation of price increases during the year;
- Monitoring of actual monthly margins of product vs budget and forecast;
- Making appropriate and innovative recommendations to drive the business growth and sustainability;
- Responsible for the approving of credit notes and discounts to customers;
- Manage the sales commission structure for the branch, and to ensure that this structure is aligned to the outcomes of the strategic objectives of the company;
- Create relationships with key strategic customers and professional bodies from a networking perspective;
- Effectively manage the branch customer age analysis to ensure payments are being
- received within the company’s policies.
- Ensure that the showroom is kept up to date and current in relation to product
- Ensure office staff is trained and able to attend to customers in the showroom in a professional manner
- Ensure all orders that get uploaded are correct
- Liase with the factory on NCR’s, repairs and all lead time sensitive orders
- Ensure that all customers, existing and potential have a great experience when dealing with the office by training staff and implementing good procedures
- Assist the sales team with any administration queries to ensure timeous turnaround times to customers
- Manage unconfirmed orders and do the relevant follow up with consultants to ensure that the customers are informed.
Branch management
- Management of employees;
- Coach and mentor direct reports to ensure personal development of team members;
- Ensure staff development so that the required expertise and skills are maintained;
- Ensure effective leave and absentee management;
- Investigate and resolve performance issues timeously;
- Foster a culture of teamwork and understanding;
- Ensure the team understand and protect the confidentiality of information.
- Assist in the management of the monthly actual financial operating expenses of the branch against the budget and forecasted numbers;
- Ensure that all Standard Operating Procedures for the branch are fully complied with;
- Ensure the safeguard of all the assets in the branch.
- Management of employees;
- Coach and mentor direct reports to ensure personal development of team members;
- Ensure staff development so that the required expertise and skills are maintained;
- Ensure effective leave and absentee management;
- Investigate and resolve performance issues timeously;
- Foster a culture of teamwork and understanding;
- Ensure the team understand and protect the confidentiality of information
Requirements
- Minimum 5–8 years’ proven experience in a technical sales, installation, or operations environment – preferably in barrier security, access control, industrial doors, or related products.
- Demonstrated track record in direct selling and/or hands-on installation of products or solutions.
- At least 3 years in a supervisory or branch management role, with proven ability to lead, motivate, and manage a team (sales, admin, and technical/installation teams).
- Strong understanding of regional business operations, including customer engagement, project coordination, and after-sales service.
- Experience working with contractors, facilities managers, or procurement teams in commercial/industrial settings is highly advantageous.
- A relevant technical or business qualification would be beneficial (e.g., National Diploma in Engineering, Business Management, Operations Management or similar).
- Computer literacy is essential, including proficiency in Microsoft Office, CRM/ERP systems, and preferably experience with job scheduling or field service platforms.
- Valid driver’s license and willingness to travel within the region as required
